Yext: Market Never Satisfied
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Disclosure: Long YEXT. Please review the disclaimer page for more details.
Update - Oct. 15
Huge numbers from Samsung on switching to the Answers product from Yext. The stock trading at the lows makes absolutely no sense as the globe continues to reopen.
-Within eleven weeks of launching with Support Answers, Samsung experienced significant growth in every major customer satisfaction metric, increasing its Net Promoter Score (NPS) by 45%, Customer Satisfaction Score (CSAT) by 33%, number of resolved issues by 15%, and number of completed surveys by 8x. Tapping into Yext's performance analytics, Samsung was also able to boost click-through rates (CTR) by 40%. All told, Samsung increased customer engagement with its help site by 19%, streamlining the path to resolution and delighting customers along the way.